File a grievance concerning his / her care by contacting a nurse, physician, the hospital administrator or by contacting the:

Department of Health & Hospitals

Health Standards Section

P.O. Box 3767

Baton Rouge, LA 70821

Phone (225) 342-6429

• Place a grievance with the State agency regardless of whether or not a grievance was first placed with the hospital.
• Access of care regardless of race, creed, color, national origin, religion, disability/handicap, age, sex, sexual preference, ability to pay or sources of payment.
• Receive the services of a translator or interpreter as soon as possible.
• Informed of names and functions of all physicians and other health care professionals who are providing direct patient care.
• Be informed of your rights and responsibilities in advance of furnishing or discontinuing of care.
• Participate in the development and implementation of his/her plan of care.
• Make informed decisions regarding his/her care.
• Be informed of his/her health status, involved in care planning and treatment, and the ability to request / refuse treatment.
• Formulate advance directives and to have hospital staff and practitioners who provide care in the hospital comply with these directives.
• Have a family member or representative of choice and his/her physician notified promptly of his/her admission to the hospital.
• To be treated with consideration, respect and recognition of their individuality, including personal privacy.
• Receive care in a safe setting, free from verbal or physical abuse or harassment.
• Be free from restraints and / or seclusion of any form used as a means of coercion, discipline, convenience or retaliation by staff.
• Receive appropriate pain assessment and management.
• Confidentiality of his/her clinical records and the ability to access information contained in his/her clinical records within a reasonable time frame.
• Examine and receive an explanation of the patient's hospital bill.

Provision of Information:

• Present complaints
• Past illness
• Hospitalizations
• Medications
• Other matters relating to your health
• Report unexpected changes in your condition to your doctor
• Report whether you clearly comprehend a contemplated course of action and what is expected of you

Compliance with Instructions:

• Instructions given by nurses and allied health personnel as they carry out the coordinated plan of care
• Implement the responsible practitioner's orders
• Enforce the applicable center rules and regulations
• Keeping appointments
• Notify the responsible practitioner or hospital if you are unable to go to the appointment

Refusal of Treatment:

You are responsible for your actions if you refuse treatment or do not follow the practitioner's instructions.

Hospital Charges:

You are responsible for assuring that the financial obligations of your health care are fulfilled as promptly as possible.

Hospital Rules and Regulations:

You are responsible for following hospital rules and regulations affecting patient care and conduct.

Respect and Considerations:

• Controlling noise
• Unauthorized smoking
• Number of visitors